rue Raoul Briquet
62217 Achicourt
We ship worldwide

General Terms and Conditions

All orders placed on this site , following the mandatory validation of the general conditions of sale listed below require you to accept .

These general conditions of sale define the rights and obligations of the parties under a system of distance selling. They apply to all orders placed on Custom Gimbal which reserves the right to make any changes . These changes will be mentioned on the site and applied only on new orders .


Validation controls

According to the law of 13 March 2000 on electronic signature, any order signed by the buyer by clicking on the "Submit Order" button is a firm and final acceptance of these terms of sale. This electronic signature has the same value as a handwritten signature by both parties .

The seller only has the option to cancel the order if it is enabled. All orders are confirmed by email to the address provided when creating the account of the buyer.

For large orders in terms of quantity or price, Custom Gimbal reserves the right to require the purchaser of supplementary documents before confirmation and shipping the products of the order. For orders over 4000 EUR , payment by bank transfer is required.

Period of validity of the offer and price

The validity of the offer and the price of it is a free hour. The prices displayed are guaranteed by the site during this time.

Product Availability

The command is sent on the same day or the day after receipt of payment .

In case of unavailability of the product, we promise to deliver within 30 days .
In case of delay of more than 7 days after this period, the client can request the cancellation of the order by registered letter with acknowledgment of receipt. We will refund within a maximum of 30 days.

If out of stock on one of the products , we will inform you by email and ship the rest of your order at our expense , except against you indicate otherwise .

Terms of Payment

The prices of our products are indicated in EUR. All orders, whatever their origin, are payable in EUR.

The products are always charged on the basis of the rates in effect at the time
registration of the order. Authorized payments are : credit card via paypal , bank transfer and Paypal. Any costs of foreign transfers are the responsibility of the buyer.

The customer is solely responsible for the payment of the purchased product .

In case of rejection of payment by the bank, Custom Gimbal reserves the right to suspend and cancel the order.

The credit card payment is made via paypal on a secure server.
For safety reasons, no banking information is transmitted through the website Custom or its subdomains. The order is recorded and confirmed upon acceptance of payment by your bank.

Goods ordered will be delivered after full payment of the order. No reason can justify the non -payment of an outstanding debt. According to the number 92-1442 of 31 December 1992 (Article 3-1) law any amount not paid or payment rejected by the seller's bank will result in the payment of interest ( 2 times the legal interest rate applicable to the due date of the debt) .

All orders delivered honored and gives rise to an invoice. Only Custom Gimbal invoice from the buyer shall prevail in case of dispute . The autoentreprise rue Raoul Briquet 62217 Achicourt FRANCE owns the website Custom Gimbal

Terms of delivery

The products are delivered to the delivery address when ordering . However, for reasons of package tracking, we are unable to deliver orders in areas and military bases as well as the relay point Cityssimo . Custom Gimbal not book in some countries. Please contact us if in doubt .

For shipments outside France Metropolitan area , the extra shipping will
applied according to postal rates on the date of delivery. Packages must comply with the standards of shipments Post for all parcels large Custom Gimbal inform the customer of the terms by email.


Orders are delivered by post or courier depending on the type , weight and value of the product ordered. The choice of shipping mode is initiated by Custom Gimbal unless otherwise customer choice that will mention this in the comments box when ordering .


In case of force majeure including natural disasters , terrorist attacks , postal strike or
carriers , lost parcels by post Custom Gimbal can not be held responsible for
non- performance of the contract of sale.

The customer is solely responsible for the selection and purchase. The total or partial inability
using this product especially if inconsistent with its equipment does not give rise to any
compensation or reimbursement . Custom Gimbal can not be held responsible for damage caused to equipment from the customer's use of products sold and any use outside the product specifications.

Images, text, graphics, information and features illustrating the products are not contractual and are for illustrative purposes only to assist you in your choice. Consequently, CustomGimbals can not be held liable for errors or omissions in such images, text, graphics, information and features.

CustomGimbals can not be held liable for breach of contract of sale due to: inventory shortage on supplier's side, case of force majeure, disruption or strike of postal and or transportation services, unavailability of communication services, flood, fire.

CustomGimbals can not be held liable for any damage related to a service of the Information Society, including:

introduction on Customer's computer of viruses spreading via the Internet,
misuse of the website,
unauthorized use of any portion of the website,
data interception due to software piracy,
non-receipt of or not reading/reacting within maximum one week after sending of/to e-mails sent by CustomGimbals.

Right of withdrawal

To retract the buyer has a statutory period of 7 working days (Article L121- 20 et seq ) after the date of receipt of the order.


Upon receipt of your order, we recommend that you check if the delivered products comply with your order or damaged and indicate, where appropriate and possible, the delivery in the form of handwritten reserves accompanied by your signature any anomaly concerning .

We recommend that you send us these reservations as soon as possible .

Custom Gimbal strives to meet the delivery times indicated when recording your order . However, in case of non-receipt of a parcel within the specified period , the customer is asked to report to Custom Gimbal to an investigation , it may take several days.

In any event , in case of delay of more than seven days under the announced deadline for delivery , not due to force majeure delivery, you can cancel your order by registered letter with acknowledgment of receipt . We will reimburse you the amount paid as soon as possible and no later than within 30 days of your request.


Every product has a legal guarantee from the manufacturer. Custom Gimbal does not provide product warranties only as an intermediary of the distributor or manufacturer of the product.

The warranty does not cover:

· The products physically damaged or burnt
· An abnormal use or mishandling
· The modified products , uneven or damaged during transport
· The consumables (batteries, glue ... )
· The products used or welded (camera , transmitter , microphone, regulators ... )

The products warranty is 3 months.

Pictures are not contractual.


You have 30 calendar days to return an item (customer charge) from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) minus initial shipping costs. You will receive the credit within a certain amount of days, depending on your card issuer's policies

The " computer and freedoms"

You have a right to access, modify , rectify and delete data concerning you ( Article 34 of the law " Informatique et Libertés " of January 6, 1978). You can change your address by clicking on the "My Account" or by email to contact@Custom . In addition , we undertake not to disclose your information to another company .

You Didn't Find Your Gimbal?

That means we didn't work enough. Start a conversation with our technicians by chat or by contact page, they will be happy to answer you asap with the most suitable solution for your needs.

Why ordering gimbals here?

Here you won't find some chinese rebranded gimbals.

We manufacture the whole gimbal parts that means

- Motors

- Gimbal controller

- Camera mount

- Frame mount


What if i crash my Copterlab gimbal?


Each part can be replaced easily by cheap offer as we manufacture each part of the gimbals we sell


What if i'm running under issue with my Copterlab gimbal?


Our support will reply you quickly by email or live chat support. After purchasing, you stay our priority.


What if i can't find model i'm searching for?


Just contact us and we will design custom parts for free!)


I just want to get the electronic and motors gimbal parts

Just click here

Designed in NevadaMade in France
We stand for USA